Shipping & Returns
Original design: a product that is designed and/or created by Marble Print Clay (or their team/manufacturer). Its design should show originality. The product should not be listed as a prohibited item in the Allowed & Prohibited Items policy.
Authorized representation: a product that is designed by someone else, but the designer or brand owner/company has signed a document stating that you are an authorized seller of that product.
Products that do not belong to the categories of "original design," "authorized representation," or "10 year-old vintage" (see definitions above).
Items in small or large quantities brought back from abroad, for which you cannot provide documentation stating your selling rights.
Products that belong to a different product category from the products you submitted for evaluation on your shop application form.
Fakes, copies, or products that infringe copyrights, trademarks, other intellectual property rights, or proprietary rights of third parties.
Products that infringe Taiwanese intellectual property rights or proprietary rights including trademarks or drawings used without permission (e.g., cartoon or animated characters, movie characters, celebrities, etc.).
Products made by following tutorials, online videos, instructions, or books (i.e., non-original design).
Unprocessed or unseasoned fresh marine products, meat products, and other agricultural products.
Products not actually for sale (e.g., items for display).
Products for local pickup only, and cannot be delivered by a distribution company.
Where the product is a promotion or a form of advertisement.
Any alcohol or tobacco products as defined by the Tobacco and Alcohol Administration Act of Taiwan. Any products used to manufacture alcohol or tobacco.
Drugs, narcotics, steroids, other restricted drugs, or drug-taking equipment.
Products that contain radioactive substances, flammable substances, poisonous substances, or antidotes to these substances.
Medications, remedies, or equipment used for health treatment purposes (even with legal authorization for selling).
Live animals, taxidermized animals, or products made using parts of animals under conservation (e.g., elephant teeth bracelets).
Parts or remains of humans or animals.
Fireworks or firecrackers.
Weapons (e.g., guns, gun powders, ammunitions, bullets, or explosives).
Harmful substances (e.g., anything that can be flammable, explosive, erosive, or poisonous).
Real estate or transportation that requires a license (e.g., cars, motorcycles, or boats).
Products for which you cannot provide proof of ownership or that are stolen.
Personal data (e.g., phone directories or security background data).
Government documentation or licenses, identity cards, passports, police equipment or those of other law enforcement organizations (including uniforms or badges).
Receipts, invoices, lotteries, or scratch cards.
Currencies, shares, evidences of shareholding, bonds, investment interests, real-estate holdings, or other securities.
Pornographic materials, products that hint at pornographic materials, or anything that can be interpreted as obscene or indecent.
Products that hint at violence or is violent in nature.
Products that can be interpreted as personal attacks on certain persons or peoples, or that hint at discrimination.
Products that are racially, or religiously derogatory, or that promote hatred, violence, or racial and religious intolerances; products that show gender discrimination or discrimination against people with disabilities.
Other products that encourage illegal activities or public disturbances, or are illegal to sell, or are promotional in nature.
Other products deemed by Marble Print Clay as inappropriate or unfit for listing on Marble Print Clay‘s Platforms.
Marble Print Clay’s Store is only an online marketplace that connects buyers and sellers. Order shipments, returns/refunds, or exchanges are managed by the individual shops. Buyers should contact sellers before requesting refunds, and provide a reason.
Except for customized and personal hygiene products, or other products unsuitable for resale, buyers may return an order and request for a refund, partially or in full, within 7 days counting from the day after the order arrives at the recipient’s address. Buyers are responsible for all shipping fees including the shipping fees of returns.
In the following circumstances, sellers are responsible for the shipping fee of returns:
There is a discrepancy between the received product and what was stated in the original order (including not limited to product size, model, style, color, and quantity).
The received product is defective (including but not limited to poor quality and products damaged in transit).
A received product is not as described (including but not limited to product use and features).
Except for these circumstances, customers are responsible for the shipping fee of returns.
If a shipment incurs import duties and tax charges in order to clear customs, the customer will be responsible for any customs and import duties payable.
If seller's country has stricter consumer rights protection laws than the terms of this Returns Policy, the seller agrees to adopt the stricter laws when the buyer resides in the same country.